At StadiumMerchCO, we stand behind the quality of our gear. Because our products are custom-made on-demand, each piece is printed specifically for you upon checkout. If something isn’t right with your order, we are here to make it right.

1. 30-Day Window & How to File a Claim

If your item arrives with an eligible issue, please contact us within 30 days of delivery.

To ensure a fast resolution, shoot an email to [email protected] with:

• Your Order Number

• Clear photos or a short video showing the damaged or incorrect area

• Photos of the packaging label (if applicable)

• A brief description of the issue

Our support crew will review your submission and arrange a replacement or refund promptly.

2. When Are You Eligible for a Replacement or Refund?

We cover 100% of the cost for a replacement or a full refund under the following confirmed circumstances:

• Damaged or Defective Items: The product arrived with tears, broken parts, printing blemishes, or stitching flaws.

• Incorrect Product Received: You received a different size, color, or design from what was confirmed in your order receipt.

• Significant Description Discrepancies: The delivered item materially differs from the specifications on our product page.

Keep Your Item: In most qualifying cases, you do not need to send the defective product back to us. Simply provide photo/video proof so we can verify the issue with our production team.

3. Non-Qualifying Issues (Exchanges & Sizing)

Because every product is manufactured on-demand and we do not carry mass warehouse surplus, we do not accept returns or exchanges for customer ordering errors, including:

• Incorrect size, style, or color selected at checkout.

• Incorrect or incomplete delivery address entered by the customer.

• Undelivered parcels resulting from failed pickup or wrong address details.

• Change of mind after the order has entered production.

Please review your sizing, product variants, and shipping details carefully before completing checkout.

4. Order Cancellations & Modifications

• 12-Hour Window: You may request to edit or cancel your order within 12 hours of placing it.

• Once this 12-hour window closes, production begins immediately, and orders are locked into our fulfillment stream. Cancellations and modifications cannot be processed after production has started.

5. Return Instructions & Shipping Fees

• Do Not Return Without Authorization: Do not mail packages back to our fulfillment addresses without prior written confirmation and instructions from our team. Unauthorized returns cannot be tracked and will not be reimbursed.

• Return Shipping Costs: If an authorized physical return is required due to our manufacturing error or shipping defect, return shipping instructions will be provided. In any exceptional return authorized outside of our fault, return freight costs remain the responsibility of the customer.

6. Refund Processing Timeline

• Once an eligible refund is authorized, credit is returned to your original payment method.

• Please allow 3–7 business days for your card issuer or banking institution to post the balance back to your account.

• If your funds have not posted after the standard processing window, please contact your banking institution first, then reach out to us at [email protected].

7. Need Help?

Have questions about your order, tracking, or an eligible claim? Get in touch with our team:

• Email: [email protected]

• Store: StadiumMerchCO

• Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)