FAQs

1. What is your return and refund timeframe?

We offer a 30-day policy window starting from the date your tracking confirms delivery. If your item arrives damaged, defective, or incorrect, contact us within 30 days to arrange a replacement or refund. Inquiries submitted after 30 days are generally ineligible for processing.

2. What shipping methods are available?

We ship both across the United States and to selected international destinations. Shipping carriers and live rates are calculated dynamically at checkout based on your delivery address and parcel weight.

(Please note: We currently do not deliver to select restricted zones, including certain overseas U.S. military bases).

3. How long will it take to get my gear?

Because every item is custom-made on-demand, your total delivery time consists of two distinct stages:

$$text{Total Delivery Time} = text{Processing Time} + text{Shipping Transit Time}$$

Estimated US Delivery Windows

Product Category Fulfillment / Processing Carrier Transit Total Estimated Delivery
Apparel (Tees, Hoodies, Sweatshirts) 1–3 business days 3–7 business days 4–10 business days
Posters & Canvas 1–3 business days 3–7 business days 4–10 business days
Drinkware (Mugs, Tumblers) 2–3 business days 3–7 business days 5–10 business days
Headwear (Caps, Hats) 2–3 business days 6–8 business days 8–11 business days
Bedding & Home Goods 3–5 business days 7–10 business days 10–15 business days
All-Over Print (AOP) Gear 3–5 business days 8–15 business days 11–20 business days

Business days run Monday through Friday and exclude weekends and national holidays. All transit windows are estimates and may occasionally be influenced by severe weather, peak carrier volumes, or customs checks.

4. Do you ship internationally?

Yes. We deliver to selected international destinations. Delivery timelines typically range from 15 to 30 business days depending on local carrier processing and customs clearance.

Please note: Import duties, customs fees, and local VAT are not included in checkout rates and remain the responsibility of the recipient.

5. What payment methods are accepted?

We currently accept PayPal as well as major credit and debit cards (Visa, MasterCard, American Express, Discover). All transactions are encrypted and processed through secure, PCI-compliant payment gateways.

6. Is shopping online with StadiumMerchCO safe?

100% Secure. We use industry-standard SSL encryption and strict data security protocols to safeguard your personal information. We never sell your data to third parties. For full details on our data protection practices, please visit our Privacy Policy.

7. Can I change or update my order?

Because items enter the production queue shortly after checkout, modifications to size, style, or delivery addresses can only be accommodated within 12 hours of placing your order. Once manufacturing begins, selections are locked in and cannot be changed. Please double-check all details at checkout.

8. Can I cancel my order?

Cancellations are accepted within 12 hours of placement. Once production or fulfillment starts, your order cannot be canceled. To request a cancellation, email [email protected] immediately with your Order Number.

9. Can I return or get a refund for my order?

  • Damaged / Defective / Incorrect Items: If your order arrives flawed or incorrect, email us within 30 days of delivery with your Order # and clear photos or a short video showing the issue. We will review your claim and issue an immediate replacement or full refund.

  • Made-to-Order Notice: Because each piece is produced specifically for you, we cannot accept returns or exchanges for customer ordering mistakes (such as choosing the wrong size, color, or providing an incorrect delivery address).

10. I haven’t received my package. What should I do?

  1. Check Your Tracking: Review your shipping confirmation email and verify the latest carrier scan.

  2. Inspect the Delivery Area: If marked “Delivered,” check around your porch, building lobby, or with neighbors and household members.

  3. Contact the Carrier: Reach out to the delivery carrier directly using your tracking number for real-time location details.

  4. Reach Out to Us: If the carrier cannot resolve the issue, contact our crew at [email protected] with your Order # and tracking details so we can investigate.